Frequently Asked Questions

Creating a tracksino account is quick and straightforward. Head to tracksino.asia and click the Register button. You will be asked to provide your full name, date of birth, mobile number, and a valid email address. After verifying your mobile number via OTP, you will need to complete our KYC process by uploading a clear photo of a valid Philippine government-issued ID — such as your PhilSys National ID, passport, driver's license, UMID, SSS ID, or PRC ID.

Please note that tracksino strictly enforces the 21+ age requirement mandated under Philippine gaming regulations. Any account where the submitted ID shows an age below 21 will be immediately and permanently closed, and any deposited funds will be returned.

tracksino accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• UMID / SSS ID
• PRC Professional ID
• Voter's ID / COMELEC ID
• Postal ID (new format)

Make sure your photo is clear, all four corners of the ID are visible, and the details are fully readable. Blurry or cropped submissions will be rejected and you will be asked to resubmit. Most KYC reviews are completed within 24 hours on business days.

On the tracksino Login page, click Forgot Password below the login form. Enter the email address or mobile number registered to your account. You will receive a one-time password reset link via email or an OTP via SMS. Follow the instructions to set a new password. For security, password reset links expire after 15 minutes. If you do not receive the reset email, check your spam or junk folder before contacting support.

Yes, but for security reasons this requires identity verification. Log in to your tracksino account, go to Account Settings > Personal Details, and submit a change request. You will be asked to verify your current contact details and confirm your identity before the change is applied. Changes to registered contact details are typically processed within 1–2 business days.

If you wish to permanently close your account, contact our support team via live chat or email at [email protected]. Before closure, any remaining balance will be withdrawn to your registered payment method. Please note that if you are closing your account due to gambling-related concerns, we strongly recommend activating self-exclusion instead — it provides stronger protections and can be extended to the PAGCOR national registry.

tracksino supports the following deposit methods for Filipino players:

• GCash — instant, available 24/7
• PayMaya / Maya — instant, available 24/7
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards issued by Philippine banks

All deposits are processed in Philippine Peso (₱). Cryptocurrency and credit card deposits are not accepted on tracksino in compliance with Philippine regulations.

The minimum deposit on tracksino is ₱100 for GCash and PayMaya/Maya. For bank transfers, the minimum is ₱500 due to bank processing fees. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification in line with our AML compliance obligations.

GCash and PayMaya/Maya deposits are credited to your tracksino account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during banking hours (Monday to Friday, 9 AM to 5 PM). Transfers made outside banking hours or on weekends may take until the next business day. If your deposit has not reflected after 3 hours, contact our support team with your transaction reference number.

Yes — and we encourage all tracksino players to do so. You can set daily, weekly, and monthly deposit limits from Account Settings > Responsible Gaming. Limits take effect immediately once set. If you want to increase a limit, a mandatory 7-day cooling-off period applies. Decreasing a limit takes effect immediately. This is part of tracksino's commitment to responsible gaming.

Log in to your tracksino account and go to Wallet > Withdraw. Select your preferred withdrawal method — GCash, PayMaya/Maya, or bank transfer — enter the amount, and confirm. Make sure your withdrawal account details match the name on your tracksino account; mismatched names will cause delays. Your KYC verification must also be fully approved before your first withdrawal can be processed.

Withdrawal processing times on tracksino are as follows:

• GCash / PayMaya / Maya: 1–3 hours (most are processed within 30 minutes during business hours)
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 3–5 business days

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. First-time withdrawals may take longer due to additional security checks.

Yes. The minimum withdrawal amount on tracksino is ₱200 for GCash and PayMaya/Maya, and ₱500 for bank transfers. There is no withdrawal fee charged by tracksino, though your bank or e-wallet provider may apply their own transaction fees for receiving transfers.

Common reasons for withdrawal rejection on tracksino include:

• KYC verification not yet completed or documents pending review
• Account name does not match the registered GCash / bank account name
• Active bonus wagering requirements have not yet been met
• Withdrawal amount exceeds your available withdrawable balance
• Account flagged for security review

If your withdrawal was rejected, you will receive a notification with the specific reason. Contact our support team via live chat for assistance resolving the issue quickly.

tracksino offers a wide variety of online casino games tailored for Filipino players, including:

• Slots — hundreds of titles from leading providers, including classic 3-reel slots and modern video slots with bonus features
• Bingo — fast-paced online bingo rooms with multiple card options and jackpot prizes
• Fishing Kui Li — the popular arcade-style fishing game with multiplier targets
• Win Drop — a unique drop-and-win game with real-time prize mechanics
• Live Casino — real-time table games including baccarat, roulette, blackjack, and dragon tiger with live dealers

New games are added regularly. Check the tracksino lobby for the latest additions.

All games on tracksino use certified Random Number Generator (RNG) technology, independently audited to ensure fair and unpredictable outcomes. RTP (Return to Player) is the percentage of total wagered money that a game pays back to players over time. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of spins. RTP figures for individual games are displayed in each game's information panel within the tracksino lobby.

Yes. tracksino is fully optimized for mobile play. You can access the complete game library directly through your mobile browser on Android or iOS — no app download required. The mobile interface is designed for smooth gameplay on smaller screens, with touch-friendly controls and fast loading times even on standard Philippine mobile data connections.

tracksino regularly offers welcome bonuses for new Filipino players, including deposit match bonuses and free spins on selected slot titles. The specific terms — including the bonus percentage, maximum bonus amount in ₱, and wagering requirements — are displayed on the Promotions page within your tracksino account after registration. Bonuses are subject to change, so always check the current offer at the time of your first deposit.

A wagering requirement (also called a rollover or turnover requirement) is the number of times you must wager your bonus amount before it can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Full details are in the bonus terms on your tracksino account.

Yes. All tracksino bonuses have an expiry period, which is stated clearly in the individual bonus terms. Most bonuses expire within 7 to 30 days of being credited to your account. If the wagering requirements are not completed before the expiry date, the bonus and any associated winnings will be forfeited. You can check the remaining time on any active bonus from the My Bonuses section of your account dashboard.

Yes. tracksino uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through certified, PCI-DSS compliant payment gateways. We do not share your personal data with third parties for marketing purposes. For full details, read our Privacy Policy.

Yes. tracksino supports two-factor authentication via SMS OTP. You can enable 2FA from Account Settings > Security. Once enabled, every login attempt will require you to enter a one-time code sent to your registered mobile number in addition to your password. We strongly recommend enabling 2FA to protect your account, especially if you use GCash or bank transfers for transactions.

If you notice any unauthorized transactions or login activity on your tracksino account, act immediately:

• Change your password right away from the Login page
• Contact our 24/7 support team via live chat to freeze your account
• Email us at [email protected] with details of the suspicious activity

Our security team will investigate and, if unauthorized access is confirmed, will work to restore your account and any affected balance. Never share your password or OTP codes with anyone — tracksino staff will never ask for these.

Self-exclusion on tracksino is immediate and straightforward. Go to Account Settings > Responsible Gaming > Self-Exclusion, choose your exclusion period (6 months, 1 year, 3 years, or permanent), and confirm. Your account will be locked from all gaming activity the moment you confirm — no delay, no waiting period. For full details on how self-exclusion works, visit our Responsible Gaming page.

Under Philippine law and PAGCOR regulations, participation in casino-style gambling is restricted to individuals who are 21 years of age or older. This age restriction exists to protect young people from the potential harms of gambling. tracksino enforces this requirement strictly through mandatory KYC verification — every account must submit a valid government-issued ID before any gaming or financial activity is permitted. Accounts found to belong to individuals under 21 are immediately and permanently closed.

tracksino provides a comprehensive set of responsible gaming tools, all accessible from your account dashboard at no cost:

• Deposit Limits — daily, weekly, monthly caps
• Loss Limits — cap the maximum you can lose per period
• Session Time Limits — automatic logout after a set play duration
• Reality Checks — on-screen reminders showing your session time and net result
• Cool-Off Periods — 24-hour, 7-day, or 30-day gaming breaks
• Self-Exclusion — immediate account lock for 6 months up to permanent

Visit our Responsible Gaming page for full details on each tool. Remember: "Gambling is addictive. Know when to stop."

If you feel that gambling is negatively affecting your life, finances, or relationships, please reach out for help. tracksino's 24/7 support team can guide you through activating responsible gaming tools and can refer you to professional counseling resources available in the Philippines. You can also contact our responsible gaming team directly at [email protected]. Seeking help is a sign of strength — you are not alone, and support is available.

"Gambling is addictive. Know when to stop."